Return & Refund Policy
Under these conditions, a customer may return a purchase / product after receiving the order.
- If a product has an inherent manufacturing defect. In such case, you will need to send us an unboxing video by describing the proper reason via WhatsApp no. (93301 33097) or mail us at firstname.lastname@example.org within the same day of delivery.
- In place of the ordered product, the customer received a wrong product. In such case, you will need to send an unboxing video via WhatsApp no. (93301 33097) / email (email@example.com) within 24 hours from the date of delivery.
- If the product you purchased does not meet your expectation, you can exchange that with another available item. In such case, you will need to inform us by describing the proper reason via WhatsApp no. (93301 33097) / email (firstname.lastname@example.org) within 24 hours from the date of delivery. Also, in such case, you will need to send the product back to our address, which we will provide to you via WhatsApp or email. In case if you are unable to send the product back to our address, we will arrange a reverse pickup at a cost of Rs. 50 only if the reverse pick-up facility (please note, in case, if the reverse pick-up fails for any reason related to the customer, or due to any reasons of courier partner, in such case the customer will have to send back the product to our address) is available in your pin code.
- For raising any dispute related to size issue, please inform us on WhatsApp no. (93301 33097) / email (email@example.com) within the same day of delivery otherwise any dispute or size issue raised by you won't be resolved or changed or replaced.
- If in the investigation we found that we have sent you a proper product but by your mistake, that product gets broken, 15% of the product price will be charged along with both side courier charges from the customer.
- If order cancels due to courier partner issue / customer not available issues / wrong shipping address or any other reason or issues on the time of delivery, cash / amount will not be refunded. Also, in that case we will adjust the invoiced amount only for the future purchase within 15 days from date of the product returned to us.
- We will replace the returned defective product (only the defective part) subject to the availability of stock. In the case where the products will be out of stock, we will refund the invoiced amount to the customer.
- In case of size issue, only 1 exchange will be permitted.
- No return / exchange will be accepted in case of customized or exchange product except manufacturing defect.
- We will proceed with the replacement or exchange of the product within 3 working days after we receive your purchase order with all accessories and original invoice. We will inspect it from our end to ensure it is unused and in original condition. It normally takes 10 to 12 working days to complete the whole process.
- Salankara Creation will not be liable for any kind of money refund or exchange if you return back the product to us without taking any written formal approval from us before doing so. Also, we may send the return back to you. Moreover, if the return is undelivered for any reason, then we cannot be held responsible.
- All the photographs of the products displayed on our online store are taken by professional photographer from original product. Please note that depending on the lighting of the background, quality of the camera and other reason, the actual product may vary in color from the one pictured. Please note that the price tag / brand tag / sticker of Salankara Creation, on the purchased product, must remain intact. No exchanges or returns will be accepted if it is tampered with in any way. Further, to avoid any kind of contradictions please take the video while unboxing the product by keeping the price tag / brand tag / sticker portion as close as possible. Also, please make sure that price tag / brand tag / sticker is clearly visible in the unboxing video. These are not ready to ship products. These are handmade copper jewellery plated with gold dust by electroplating method with added gold protector for longevity. We never use any color and chemical. Every order we receive is processed separately for each individual customer which requires lots of processing and efforts. So unfortunately, we don't have any money refund policy in any condition. We suggest that you should read the size and description of the products carefully before purchasing them to avoid any hassle. Also, you can discuss product related queries with our team by calling us at - 62922 76540 / 81003 81854 (11 a.m to 7 p.m except Sunday and National holidays). Normally you will receive a call within 24 to 48 hours after placing the order or you will get a message on your WhatsApp No.
- Further, we suggest you should add your WhatsApp No. as your contact number while placing the order.
- In case of size or fitting issues, the customer will have to send the product from their end. After we will receive the product, we will process for the exchange subjected to availability of stock otherwise customer will have to choose any other alternate product which cover up at least 80% of invoice value of 1st Purchase and rest amount will be refunded within 7 days from date of exchanged product delivered.
- In case of defective or incorrect product, we will create a reverse pick up (only if the reverse pickup facility is available on that particular pin code) otherwise the customer will have to send the product from their end within 72 hours from date of delivery. We will reimburse Rs. 50 as courier charge or we will discuss for any amicable solution. At last being customer-oriented, we always strive to satisfy our customers and help them to resolve their problems.
Salankara Creation has sole discretion and authority to decide any dispute or difference of opinion on any matter relating to complaints of manufacturing defect or return policy.
Please note that no return or exchange request is allowed without proper unboxing video.
FOR MORE INFORMATION ON RETURN / REFUND POLICY CONTACT US AT
Contact Phone: 62922 76540 / 81003 81854 (Time: 11 a.m - 7 p.m except Sunday and National holidays)
For WhatsApp Only: 93301 33097